1. Important Notice
OPENBOXFOX.COM is an affiliate aggregation service. We do not sell products directly or handle shipping, returns, or refunds. All purchases are made through third-party retailers.
2. Our Role
We provide links to products on other websites
We earn commissions from qualifying purchases
We do not process payments or handle customer service for products
All product-related issues must be resolved with the original retailer
3. Third-Party Retailer Policies
Each retailer has their own return and refund policies:
Before Making a Purchase:
Review the retailer's return policy on their website
Check shipping costs and delivery times
Verify warranty information for refurbished products
Understand the retailer's customer service process
Common Return Policies:
Most retailers offer 30-90 day return windows
Some refurbished products may have limited returns
Open box items may have different return conditions
Shipping costs for returns vary by retailer
4. How to Handle Returns and Refunds
Step 1: Contact the Retailer
Use the contact information on the retailer's website
Have your order number and purchase details ready
Follow the retailer's specific return process
Step 2: Follow Retailer Instructions
Some retailers provide return shipping labels
Others may require you to pay return shipping
Keep all original packaging and documentation
Step 3: Track Your Return
Get a return tracking number if possible
Keep records of all communications
Follow up if you don't receive a refund within the expected timeframe
5. Refund Processing
Timeline:
Most refunds are processed within 5-14 business days
Credit card refunds may take 1-2 billing cycles to appear
Contact your bank if you have questions about refund timing
Commission Adjustments:
If you return a product, we may lose our affiliate commission
This does not affect your refund from the retailer
We understand that returns are sometimes necessary
6. Product Condition Issues
Refurbished Products:
Refurbished items should arrive in good working condition
Contact the retailer immediately if there are issues
Most refurbished products come with warranties
Open Box Products:
Open box items may have minor cosmetic wear
Contact the retailer if the condition is worse than described
Some open box items may be missing accessories
7. When We Can Help
While we don't handle returns directly, we can help by:
Providing contact information for retailers
Sharing our experience with specific retailers
Directing you to the appropriate customer service channels
8. Dispute Resolution
If you have issues with a retailer:
Contact the retailer's customer service first
Document all communications and attempts to resolve
Contact us if you need help finding the right contact information
Consider filing a complaint with consumer protection agencies if necessary
9. Contact Information
For questions about our affiliate relationships or to report issues:
Email: support@openboxfox.com
Website: openboxfox.com
Note: For product-specific issues, please contact the retailer directly using the information on their website.