We Don't Make Widgets: Overcoming the Myths That Keep Government from Radically Improving (Governing Management Series) — Open-Box, 84% Off

CAUTION. THIS BOOK WILL NOT MAKE YOU COMFORTABLE. WE DON'T MAKE WIDGETS will stimulate your thinking about performance and leadership in government and provides the steps you need to improve operations. Using the steps from his book, "Ken Miller helped transform programs as diverse as license bureau services, income tax processing systems, and child abuse hotline operations to provide just what citizens shorter waiting times, quicker income tax refunds, and more efficient and accurate handling of hotline calls. In the process, he built teams of dedicated state employees who know that they hold the key to the continued improvement of government services." - Michael Hartmann, Chief of Staff to Missouri Governors Mel Carnahan, Roger B. Wilson, and Bob Holden. One of the first of its kind, this important piece of literature is written from the heart and is fun to read, making it understandable and extremely relevant in this day and age. WE DON'T MAKE WIDGETS "is a must read for policymakers interested in the implementation aspects of good goverance." - Dr. Prajapati Trivedi, Senior Economist, The World Bank and Visiting Economics Faculty, Kennedy School of Government, Harvard University.